Last updated: 27 July 2026

These Terms of Service (the “Terms”) govern your access to and use of the Naqood accounting platform. Please read them carefully. By creating an account or using the Application you agree to be bound by these Terms in full.

Definitions

Subscription: A subscription is created for each Business that a User associates with their Naqood account.

Application: The accounting program Naqood and any selected additional modules, features, and services provided by Naqood.

Application Data: Data belonging to the User and processed in the Application, such as customer databases, invoices, and other forms of production data and documents.

User: The person who has created a Naqood account and any person acting under that account.

Usage Data: Data generated by using the Application, including technical and traffic information (operating system, browser type, keyboard language, IP address, and the like) and aggregated Application- or user-generated data (session duration, feedback, number of submitted invoices, accounting year created, and the like).

Data Controller: The entity that determines the purposes and means of the processing of Personal Data.

Data Processor: The entity processing Personal Data on behalf of the Data Controller.

Naqood Account: The account created for a User, from which the User can create and manage one or more Businesses.

Personal Data: Any information relating to an identified natural person, or data that can directly or indirectly identify a natural person, as defined under the UAE Personal Data Protection Law.

Business: The business whose accounts are processed in the Application.

Naqood: Naqood LLC, license number 2433159.01, Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, United Arab Emirates.

1. Acceptance of the Terms

1.1 These Terms are accepted by checking “I accept the terms” on the signup form, or by otherwise accessing or using the Application.

1.2 These Terms apply between Naqood and you as the User. They constitute the entire agreement between the parties and supersede all prior understandings, representations, or agreements, whether written or oral, relating to the Application.

1.3 The Application is offered exclusively to businesses; the service is therefore business-to-business. Accordingly, there is no right of withdrawal, cancellation, or refund in respect of the purchase of subscriptions to your Naqood account.

1.4 You confirm that you are at least 18 years of age and have full legal authority and capacity to enter into these Terms, on your own behalf and on behalf of any Business you register.

2. Duration of the Naqood Account

2.1 The agreement between you as the User and Naqood takes effect upon creation of the Naqood account and continues until the User relationship ceases in accordance with these Terms.

3. Application Usage

3.1 Naqood grants the User a non-exclusive, non-transferable, revocable right to access the Application. This access is exclusively for the User and their advisors, and the Application must not be used by others or for processing data or services for others. As a User, you warrant and are fully responsible for anyone to whom you grant access to the Application or who uses your login.

3.2 When creating Businesses under a Naqood account, the User personally warrants that they are lawfully authorised to accept these Terms on behalf of the Business.

3.3 The User cannot transfer their Naqood account to a third party. A Business associated with the account may only be transferred to another User with Naqood’s prior written consent, which Naqood may grant or withhold at its sole discretion.

3.4 The User must ensure that the Application is not used in any way that could harm Naqood’s name, reputation, or goodwill, or that violates any applicable law or regulation.

3.5 The User is solely responsible for the content, accuracy, and legality of their data and must not upload, transfer, or process any harmful code, data, or similar material (such as viruses) to or through the Application.

3.6 Naqood may, at its sole discretion and without liability, suspend or restrict access to the Application where it reasonably believes such action is necessary to protect the Application, other users, or Naqood, or to comply with applicable law.

4. Price and Payment Terms for Subscriptions

4.1 The current prices are available on naqood.ae. Prices are stated exclusive of VAT and in United Arab Emirates Dirham (AED).

4.2 Naqood reserves the right to change the composition, content, features, and prices of products and subscriptions, with notice by email or by posting on our websites. Continued use of the Application after such a change constitutes acceptance of the change.

4.3 A subscription renews automatically at the end of each subscription period unless terminated in accordance with these Terms.

4.4 Unless expressly agreed otherwise or specified in the subscription terms, the subscription amount is invoiced in advance of the chosen subscription period. All amounts paid are non-refundable.

4.5 By entering into a subscription, the User authorises Naqood to charge the subscription amount to the User’s payment card on a recurring basis. If the User uses additional services or extended features, the User also accepts that separate payment is required for these. An invoice for each purchase will be sent to the User’s provided email address.

4.6 Naqood may charge default interest and reasonable collection costs on any overdue amounts to the maximum extent permitted by applicable law.

5. Application Data

5.1 The User is the Data Controller in respect of any Personal Data entered and processed in the Application (Application Data) and owns and may freely dispose of their content in the Application. Additional conditions for the processing of Personal Data are set out in the separately concluded Data Processing Agreement.

5.2 Naqood may use Application Data to operate, maintain, provide, secure, price, improve, and develop the Application, including in anonymised or aggregated form for any lawful business purpose.

5.3 After the User relationship has ceased, Naqood may continue to process Application Data as described in clause 5.2.

5.4 Naqood may grant third parties and authorities access to Application Data, but only in accordance with applicable law, and in connection with court orders, regulatory requirements, the User’s bankruptcy, death, or similar circumstances.

5.5 It is the User’s sole responsibility to retain and export copies of Application Data as required for the User’s own record-keeping, including any statutory retention obligations. Naqood is under no obligation to retain Application Data following termination and may delete it after a reasonable period.

6. Usage Data

6.1 Naqood is the Data Controller in respect of Usage Data to the extent it contains Personal Data (for example, a Tax Registration Number (TRN)).

6.2 Naqood may use Usage Data for statistics, analytics, benchmarking, and the improvement of the Application.

6.3 To the extent a trade licence number or TRN is associated with Personal Data, Naqood processes such Personal Data for statistics and analysis of the Application in its role as Data Controller. Such statistics may be combined with publicly available data, Usage Data, and Application Data. Following the User’s termination, associated Application Data may be anonymised.

7. Operational Stability

7.1 Naqood aims for the highest possible operational stability but is not responsible for breakdowns or disruptions, including disruptions caused by factors beyond Naqood’s control, such as power outages, equipment failures, internet or telecommunication connections, or similar. The Application and service are provided “as is” and “as available”, and Naqood disclaims any and all warranties, assurances, representations, or conditions, whether express or implied, to the maximum extent permitted by applicable law.

7.2 In the event of breakdowns or disruptions, Naqood will use reasonable efforts to restore normal operation, but gives no guarantee as to timing.

7.3 Planned interruptions will primarily be scheduled between 21:00–06:00 GST. Where it is necessary to interrupt access outside this period, Naqood will notify Users in advance to the extent reasonably possible.

8. Termination

8.1 The User may contact support@naqood.ae at any time to have their Naqood account deleted. This is also treated as termination of the underlying Subscription(s) associated with the underlying Businesses.

8.2 If a Naqood account is terminated or deleted during a subscription period for a created Business, the User remains obligated to pay for the service until the Subscription expires. The User’s obligations under this agreement apply throughout the subscription period, and no refunds are given for any unused portion.

8.3 If a Business is associated with a Naqood Starter subscription and there has been no activity in that Business for 15 months, the Business is considered inactive. In that case, Naqood reserves the right to delete the Business. The User will be notified by email one month before access to the Business is closed.

8.4 Termination of a Subscription must be carried out through the Application no later than the day before a new subscription period begins.

8.5 If a User fails to make payment for their subscription, for example due to insufficient funds, Naqood reserves the right to close access to the Business associated with the Subscription immediately upon the failed payment being registered, until payment has been made.

8.6 Naqood reserves the right to terminate any subscription or Naqood account at any time, with or without cause, upon reasonable notice.

8.7 Naqood reserves the right to terminate a User’s subscription without notice in the event of the bankruptcy or insolvency of the Business associated with the subscription.

8.8 In the event of any breach of these Terms, Naqood may suspend or terminate subscriptions with immediate effect and close the User’s Naqood account, without liability and without refund.

9. Changes

9.1 Naqood is entitled to make ongoing updates, improvements, and changes to the Application, including to the composition and structure of the Application and services. Such updates, improvements, and changes may occur with or without notice and may affect services, including information and data uploaded to or provided by the Application.

9.2 The User is responsible for keeping their contact details up to date in order to receive necessary information about changes and other notices.

10. Intellectual Property Rights

10.1 The Application and all information provided from it, except Application Data, are protected by copyright and other intellectual property rights and belong to or are licensed to Naqood. Individually developed software also belongs to Naqood unless otherwise agreed in writing. The User must notify Naqood of any actual or potential infringement of Naqood’s intellectual property rights, or any unauthorised use of the Application, of which the User becomes aware.

10.2 No intellectual property rights in the Application or any other material on the website or Application are transferred to the User.

10.3 In respect of material uploaded by the User and all Application Data, the User grants Naqood and its suppliers a worldwide, royalty-free licence sufficient for Naqood to properly run and operate the Application and fulfil its obligations. The User warrants that the uploaded material does not infringe the rights of any third party and does not contain material that may be offensive or that violates any applicable law or regulation.

10.4 The User grants Naqood the right to identify the User or Business as a customer of Naqood and to use the User’s or Business’s name and logo for reasonable marketing and reference purposes, unless the User notifies Naqood otherwise in writing.

11. Assignment

11.1 Naqood may freely assign, novate, or transfer its rights and obligations under these Terms to a group company or any third party. The User may not assign or transfer its rights or obligations without Naqood’s prior written consent.

12. Liability

12.1 To the maximum extent permitted by applicable law, Naqood disclaims all liability in relation to these Terms, the services, or the use of the service, whether arising in contract, tort, or otherwise, including any consequential, incidental, special, or other indirect losses, loss of profit, loss of data, loss of goodwill, or business interruption, and any losses arising from negligence.

12.2 Naqood is not responsible for third-party solutions available in or integrated with the Application. Naqood is not responsible for the accuracy, completeness, quality, reliability, availability, security, or functionality of such third-party solutions, nor for any damage or loss caused by them. It is the User’s responsibility to prove that any loss suffered cannot be attributed to third-party solutions.

12.3 Regardless of the type of loss or basis of liability, Naqood’s total aggregate liability arising out of or in connection with these Terms is limited to the amounts actually paid by the User to Naqood in the twelve (12) months immediately preceding the event giving rise to the liability.

12.4 The User agrees to indemnify, defend, and hold harmless Naqood and its affiliates, officers, employees, and suppliers against any claim, loss, liability, or cost (including reasonable legal fees) arising from product liability, third-party losses, or liability to third parties, to the extent it arises from the User’s use of the Application or breach of these Terms.

12.5 Naqood is not responsible for breakdowns or temporary interruptions in the Application, power supply failures, internet connection failures, vandalism to the system (both physical and computer viruses and hacking), or any other conditions or circumstances beyond Naqood’s control.

12.6 The use of the Application, including features such as automatic scanning of receipts, suggested accounting entries, and assistance from Naqood support and other communication with Naqood, is provided for indicative purposes only. Naqood cannot be held accountable for these.

12.7 Information on our website, in the Application, or in any additional products or services is not to be considered legal, tax, accounting, or any other form of professional advice or service. The User remains solely responsible for the correctness of its accounting and its compliance with all applicable laws, including tax and record-keeping obligations.

13. Force Majeure

13.1 Naqood is not liable for any failure or delay in the performance of its obligations to the extent caused by circumstances beyond its reasonable control, including but not limited to acts of God, natural disasters, fire, flood, sandstorm, epidemic or pandemic, war, terrorism, civil unrest, governmental action, changes in law, labour disputes, failures of utilities or telecommunications, internet or hosting provider failures, cyber-attacks, or failures of third-party suppliers (a “Force Majeure Event”).

13.2 Naqood’s obligations are suspended for the duration of the Force Majeure Event, and Naqood incurs no liability for any resulting delay, interruption, or non-performance.

14. Confidentiality and Data Protection

14.1 In respect of the processing of Personal Data where the Business is the Data Controller, reference is made to the Data Processing Agreement between Naqood and the Business. In respect of Naqood’s processing of Personal Data in its role as Data Controller, reference is made to the Privacy Policy available on naqood.ae.

14.2 Naqood processes Personal Data in accordance with UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and its implementing regulations, as amended from time to time.

14.3 Naqood observes a duty of confidentiality in respect of all information it may come to possess about the User, save where disclosure is required by law, regulation, or competent authority, or is permitted under these Terms.

14.4 To the extent the User uses information, usernames, or passwords relating to third-party information or services in connection with Naqood, the User warrants that the disclosure of such information and Naqood’s processing of it does not violate any rights of, or agreements with, third parties. The User shall indemnify Naqood for any loss arising in connection with this provision.

15. Changes to the Terms

15.1 Naqood may change and update these Terms and information about rights at any time. The applicable Terms will always be available on our websites. Continued use of the Application and/or our websites after a change to these Terms constitutes the User’s acceptance of the amended Terms.

16. Severability and Waiver

16.1 If any provision of these Terms is held to be invalid, illegal, or unenforceable, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

16.2 No failure or delay by Naqood in exercising any right or remedy under these Terms constitutes a waiver of that or any other right or remedy.

17. Notices

17.1 Naqood may give notices to the User by email to the address associated with the Naqood account, or by posting on the Application or our websites. Notices are deemed received on the day of sending or posting. The User must send any notice to Naqood to support@naqood.ae.

18. Governing Law and Disputes

18.1 These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by, and construed in accordance with, the laws applicable in the Dubai International Financial Centre (DIFC).

18.2 Any dispute arising between the User and Naqood shall be subject to the exclusive jurisdiction of the Courts of the Dubai International Financial Centre (the “DIFC Courts”).

Validity

These Terms are valid from 27 July 2026 and replace all previous versions.

Naqood LLC · License number 2433159.01 · Shams Business Center, Sharjah Media City Free Zone, Al Messaned, Sharjah, United Arab Emirates · support@naqood.ae