Last updated 11/10/2024

This privacy policy helps you understand what personal information we collect, why we collect it, how we handle it, and how we protect, store, export, and delete it.

What Personal Information Do We Process?

Personal information is any information that can be used to identify a specific person. The types of information that Naqood processes about you may include:

• Common personal information such as name, address, phone number, email, and demographic information

• User and web traffic information such as login ID, username, and IP address

• Financial information such as invoice-related details

• Content you have uploaded or provided to Naqood, such as when you chat with our support or send us emails

• Personal information provided via job applications

Naqood does not intend to process sensitive personal information about you, and we will never ask you to provide us with such information.

How Do We Collect Your Personal Information?

In general, the personal information we process about you is collected directly from you when you interact with our services or use our products. We collect information about our business customers from publicly available sources to learn more about our customers and the industries they operate in. We also use cookies and other tracking technologies when you interact with our websites and use our applications to optimize your experience with Naqood and our sites.

Why Do We Process Personal Information?

There are various reasons why Naqood processes your personal information. These reasons include: Delivery of our services and products

• Providing quotes and processing orders, billing, agreements, and payments for our services and products

• Delivering and maintaining the features and functionality of the products and services

• Providing services directly to you

• Creating users in our products

• Sending you information you have requested

• Sending you service updates and other administrative communications

Support, improvements, and statistical analyses

• Providing customer support to you

• Improving and developing the quality, functionalities, and user experiences of our products and services

• Measuring and analyzing the usage of our products and services to enhance your experiences

Security

• Recording, limiting, and preventing security threats and performing maintenance and troubleshooting

• Logging security incidents in our products and services

• Sending you security notifications and updates when relevant

Marketing

• Informing you about products, services, and promotions that may be of interest to you

• Managing consent declarations and sending relevant marketing content

When you, as a customer, use our products for your own purposes, such as accounting, Naqood is considered a data processor. In these cases, Naqood ensures only to process your personal information in accordance with your instructions, as described in our data processing agreement. To provide the highest quality product, we use subprocessors to process information for which we are the data processor. This will always be done in accordance with our data processing agreement. An updated list of our subprocessors will always be available on our website.

What is the Legal Basis for Processing Your Personal Information?

We process information on various legal bases.

By agreement with you We process your personal information based on a legally binding agreement with you. This typically occurs when you sign up to use our applications or apply for a job at Naqood. When you submit an application, the processing of your email address and name is necessary to respond to your application. Additionally, the processing of your personal information, such as CV, the application itself, and references, is necessary for Naqood to handle job applicants' applications before entering into an employment contract.

Your consent Naqood may also process your data based on your consent. For example, we ask for your consent to send you marketing emails in accordance with marketing legislation or to set cookies in your browser. In these cases, you will always have the opportunity to withdraw your consent.

Legitimate interest Naqood has a legitimate interest when processing your data for marketing, security, support, improvement and statistical analyses, or when you act as a customer contact for our existing customers, including in customer support. Your personal information is processed from a business perspective in a way that we believe is in accordance with your privacy rights.

Additionally, Naqood processes data based on legitimate interest if you sign up for a webinar, download whitepapers, or other content from our websites. The legitimate interest is to provide you with accurate content, perform marketing, and manage your requests.

How Do We Share Your Personal Information?

Naqood may share your personal information in the following ways:

Naqood may also share your personal information with external third parties outside Naqood in the following contexts:

• Naqoods's user communities: When you submit content such as a post or comment to Naqood's user forum or other public parts of our services, all users with access can see the content and the username associated with the submitted content. Please note that the information you provide in such forums on our websites may be used for purposes beyond Naqood's or your own control. Naqood is not responsible for information you provide in such forums on our websites.

• Business Naqood may share your personal information with our partners if this is legitimate from a business perspective and in accordance with applicable data protection laws.

• Public authorities: The police and other authorities may require that personal information from Naqood is disclosed. In these cases, Naqood will only disclose the information if there is a court order, etc., requiring us to do so.

• Data processors: Naqood uses data processors to process personal information. These data processors are typically providers of cloud services or other IT hosting services. When using data processors, Naqood will enter into a data processing agreement (DPA) with data processors to ensure your data protection rights and to fulfill our obligations to our customers. When data processors are located outside the EU, Naqood ensures the legal basis for such international transfers on behalf of you or our customers, including relying on EU Model Clauses (EU Standard Contractual Clauses, SCC).

How Long Do We Retain Your Data?

Naqood only stores your personal information for as long as necessary to fulfill our contractual obligations. When we process your personal information on other legal bases, such as legitimate interest, we store data for as long as necessary to fulfill the purpose of the processing.

Therefore, your personal information may be subject to different retention policies based on the type of data and the purpose of collecting it. For further information on deletion, feel free to contact us.

What Are Your Rights?

As a data subject, you have the following rights regarding the personal information we collect about you.

Data subject rights As a data subject, you have the right to be informed at all times about how we collect and use your personal information. Additionally, you have the right to access your personal information by requesting an overview of the personal information we process about you. You may also have the right to data portability.

You also have the right to request that Naqood correct inaccuracies in your personal information. If you have a user profile with Naqood for one of our applications, this can usually be done through your settings in the application.

Moreover, you have the right to request the deletion of personal information and to restrict or object to our processing of your personal information in accordance with this statement or other service-specific terms. Please use gdpr@naqood.com to make requests as mentioned in this section.

Finally, you also have the right to file a complaint with the Danish Data Protection Agency regarding our processing of your personal information.

Opt-out right for marketing communication We would like to offer you the best possible experience that fits your needs when you interact with Naqood. To send you tailored content, we process your personal information and assess your interests based on how you interact with our application, emails, and websites based on legitimate interests. This is called profiling and is typically limited to your preferences as an employee or entrepreneur who needs the perfect business or work tool.

To achieve this, we collect usage data on our website through cookies. We do this to optimize your experience with Naqood and our sites and deliver relevant content to you. You can adjust your cookie settings at any time by clicking on cookie settings at the bottom center of our website.

Naqood uses email for marketing purposes, but only if you have given consent in accordance with applicable marketing laws. If you have given consent, you can always opt-out of marketing. You can always request to have your personal information deleted or update your preferences on how we process your personal information and what kind of marketing content you will receive on your profile page.

Changes

We encourage you to review this statement regularly. Our privacy policy will always be updated on our website.

Last updated: 11-10-2024.

Contact

If you have comments or questions about this privacy policy or other matters, including possible breaches of your personal data, please send your questions or concerns to us at support@naqood.ae.

We appreciate your feedback and always treat your requests confidentially. Our team will get back to you as soon as possible to answer your questions and outline options to address any issues you may have. Our goal is to ensure that all comments and requests are resolved in a timely and appropriate manner.